• What exactly does ChargeBox do?
  • 2 - Which devices does ChargeBox® cater for?
  • 1 - What is a ChargeBox®?
  • 3 - How does a ChargeBox® work?

• Trouble Shooting!
  • 1 - My Phone isn't Charging
  • 2 - The ChargeBox® failed to activate after sms payment
  • 3 - The door won't lock
  • 4 - Can I open the locker during charging?
  • 5 - I've lost my key!
  • 6 - I need to contact the service line
  • 7 - How can I get a refund

• Using a ChargeBox®
  • 3 - How long will the ChargeBox® take to recharge my device?
  • 4 - Does ChargeBox® 'fast charge' my device?
  • 5 - How long can I leave my device in a ChargeBox®?
  • 2 - Should I turn my device off during charging?
  • 1 - How do I use a ChargeBox®

• Is ChargeBox® secure?
  • 1 - I\'m worried that someone might steal my device
  • 2 - Does every ChargeBox® locker have a different key?
  • What if there\'s a power cut?

• Where can I find a ChargeBox®?
  • 1 - Where can I use a ChargeBox®?
  • 2 - Is there a quick way to find the nearest ChargeBox®?

Browse our FAQs by clicking on the category headers down the left side of this page. Click each question to view the full answer.

FAQ